Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.
This Microsoft Certified Desktop Support Specialist certification requires candidates to have desktop operating system support experience with an emphasis on Microsoft Windows. It provides individuals with a specific set of skills to fulfill a variety of job roles. The certification process focuses on training candidates to solve hardware or software issues on Windows client systems. The certification will continue to be valuable while Windows continues to dominate the marketplace.
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