Manama is the capital and largest city of the state and emirate of Bahrain. It lies at the northeast tip of Bahrain Island, in the Persian Gulf. About one-fifth of the emirate’s population lives in the city. First mentioned in Islamic chronicles about AD 1345, it was taken by the Portuguese (1521) and by the Persians (1602). It has been held, with brief interruptions, by the ruling Āl Khalīfah dynasty since 1783. Because Bahrain concluded a series of treaties (1861–1914) placing the country under increasing British protection, there was a British political agent stationed at Manama from 1900, subject to the political resident for the Persian Gulf, whose headquarters were long at Bushire, Iran. In 1946 the residency was moved to Manama, where it remained until the city became the capital of independent Bahrain in 1971.
Bahrain is renowned for its verdant groves of date palms; since ancient times it has been an entrepôt for trade and a source of natural resources for the surrounding area. Bahrain Island is widely believed to be the site of the ancient kingdom of Dilmun, a commercial centre that traded with ancient Sumer. It has been settled and colonized by various groups, including the Khalīfah family (Āl Khalīfah), a native Arab dynasty that has ruled Bahrain since the late 18th century. Recognizing the islands’ strategic importance, the Khalīfah have opened Bahrain’s port facilities to the naval fleets of foreign countries, including the United States.
Summer climate in Bahrain is unpleasant, as high temperatures frequently coincide with high humidity. Midday temperatures from May to October exceed 90 °F (32 °C), often reaching 95 °F (35 °C) or higher; summer nights are sultry and humid. Winters are cooler and more pleasant, with mean temperatures from December to March dipping to 70 °F (21 °C). Rainfall is confined to the winter months and averages only 3 inches (75 mm) per year, but this may vary from almost nothing to double that amount.
Arabic is the official language of Bahrain. English is widely used, however, and is a compulsory second language at all schools. Persian is also common, although it is spoken mostly in the home. A number of other languages are spoken among expatriates in Bahrain, including Urdu, Hindi, and Tagalog.
The population is predominately Muslim and includes both the Sunni and the Shiya sects, with the latter in the majority. The ruling family and many of the wealthier and more influential Bahrainis are Sunni, and this difference has been an underlying cause of political and social tension. Christians constitute about half of the remaining one-fifth of the population, with the rest consisting of Jews, Hindus, and Buddhist. The majority of the population now dwells in towns, but in the north and northwest of the main island, where irrigation has long been carried out using artesian water, there are numerous small villages and isolated dwellings where horticulture is the way of life. This area has an aspect of great fertility, which contrasts starkly with the bare desert appearance of much of the country. Villages consist, for the most part, of substantial flat-roofed houses built of stone or concrete. Some of the temporary settlements of fishermen and the poor are still constructed of barasti (branches of the date palm). There is little permanent settlement either in the southern half of Bahrain Island or on the smaller islands.
ISO 9001:2015 – Quality Management System:
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ISO 9001:2015 – Quality Management System Manual:
The Quality Policy is available as documented information, be communicated, understood and available to relevant interested parties.
The Quality Policy of Factocert is as follows:
Factocert strives to achieve, sustain and enhance customer satisfaction by continually improving through standardizing and innovating of our systems and processes through team work and competence of our personnel by adopting best industry practices.
Organisational Roles, Responsibilities and Authorities
- An organizational structure has been established to show the interrelation of personnel in the organization.
- A framework is created for reporting on the performance of the quality management system, on opportunities for improvement and on the need for change or innovation, and especially for reporting to top management;
- Top Management Ensures the promotion of customer focus throughout the organization;
- Top management ensures that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.
- Job descriptions define the responsibilities and authorities of each of the positions.
- Job descriptions and the organizational structure are reviewed and approved by top management for adequacy. This documented information is available throughout the organization to help employees understand responsibilities and authorities.
- The Responsibility authorities are defined below. In addition to this Job Responsibilities are issued to all the persons.
Planning for QMS
Factocert has ensured that the planning of the Quality Management System is carried out to meet all requirements as well as prevent or reduce undesired effects by effective planning of actions to address risk and opportunities. It has also ensured that the integrity of the Quality Management System is maintained when changes to the Quality Management System are planned and implemented.
Quality Objectives and planning to achieve them
- Deliver products, solutions and services that delight our customers
- Continuously enhance satisfaction of internal and external customers
- Improve productivity by eliminating waste and rework
The quality policy as well as quality objectives are included in new employee training as well as training on the QMS.
Management periodically reviews the objectives during management review meetings to determine the policy’s continuing suitability for the organization.
Planning of Changes
The top Management shall carry out the changes in a planned and systematic manner whenever there is a change to the Quality Management System is identified.
The top management shall consider the following, before changing the QMS:
- The purpose of the change and its consequence.
- The integrity of the Quality Management.
- The availability of resources.
- The allocation or re-allocation of responsibilities and authorities.