Why Roadside Assistance is No Longer a Luxury, it's a Necessity

Towing, fuel delivery, and other facilities are available. However, if you go over the plan limit, you may have to pay for parts or additional services.

The cost of roadside assistance continues to rise. In the first quarter of 2021, the average cost of roadside repairs was $491, up 30% from the previous year. 

When you consider the cost of towing, driver delays, vehicle downtime, and the time it takes to find a service specialist to get the car to the location, it's clear that dedicated roadside assistance is needed. 

Why can it be so beneficial to businesses that rely on their fleet?

While many factors affect the profitability of fleet operations, unexpected vehicle breakdowns on the road can be very inconvenient.

Roadside collisions are still common and expensive.


Even a simple malfunction on the road can entrap a driver and require assistance.

The average distance between breakdowns is 33,637 miles for most fleets, depending on the application. Truckloads tend to have the most breakdowns in dry van fleets, with an average distance of 14,991 miles between them.

Tires are the most frequently needed repair, with an average distance between repairs of 104,956 miles. The brakes are good for 230,432 miles, the lighting is good for 323,788 miles, and the exhaust system is good for 11,304 miles.

While these incidents may appear rare or insignificant, they can have a significant impact on fleet productivity, individual driver safety, and a company's bottom line.

It can be expensive for businesses to scrap the car, and it can be time-consuming and costly to have a service specialist come to a remote site in case of a breakdown.

When an incident occurs, back-office staff and fleet managers often do not have extra time in their day to find appropriate support.

Drivers' schedules are often delayed when their vehicles break down, resulting in lost productivity and a negative impact on the final customer experience.

There are major benefits to using roadside assistance for your fleet.


With roadside assistance, professional assistance for your drivers is just a phone call or SMS away. Your company and fleet can immediately benefit from:

  • The ability to keep drivers safe by providing on-demand roadside assistance 24 hours a day, seven days a week
  • The ability to get motorists back on the road as quickly as feasible.
  • Vehicle downtime and service fees are decreased, lowering costs.
  • It gives you peace of mind to know that if your vehicle breaks down on the road, help is on the way.
  • All vehicles in a fleet, including commercial trucks, light, and heavy-duty vehicles, cars, vans, and other vehicles, are eligible for roadside assistance.

Fleets should look for solutions that include the following features:

Both administrators and drivers can quickly access contact information for Roadside Assistance App providers as well as essential vehicle information.

Drivers can automatically check call options through an app on their mobile devices.

Towing, locksmith services, battery jumpstart, fuel delivery, winch service, and tire change are all available.

All-Time Availability: You can contact a service professional at any time from anywhere in the United States and Canada.

What Role Does Roadside Assistance Play in a Telematics Platform?


A roadside assistance feature within an integrated telematics platform can help busy managers streamline the monitoring of their fleet of vehicles, allowing them to meet tight deadlines and ensure that work gets done without fail. Be met with great failures.

When a driver calls the dispatch to report a vehicle problem, the manager can enter the information into the telematics platform's central database. 

The drivers are connected to skilled technicians who can use the technology to get the vehicle back up and running.

Managers and dispatchers can quickly return to work, while a roadside assistance truck looks after the vehicle.


How does this work?


When a vehicle has a problem, you can use the mobile app or website platform to locate it on a live map and select it to send roadside assistance.

When you call, a toll-free 1-800 number will appear, along with a unique 8-digit code that will be given to a roadside assistance operator.

You have the option of sharing your phone number with the customer service representative to receive an SMS message with an embedded link that allows you to track the location and arrival time of the rescue vehicle in real-time.

You can also share that link with others, such as stranded drivers if you are a fleet manager.


what does it offer


Keep drivers back and forth on congested highways. To keep trucks and drivers safe and productive, Roadside Assistance provides value-added features such as:


Towing: The first 25 miles of towing are free; After that, customers will have to pay an additional fee.

Pull light vehicles stuck on snow, mud, or ice with winches 30 feet from a public road.

Deliver up to 3 gallons of gas or diesel to a vehicle that has run out of gas or diesel.

Tire Service: Replace a flat or cracked tire with a vehicle spare tire.

Jumpstart a dead battery and/or make minor mechanical adjustments to get the vehicle running again. Hybrid vehicles are not included.

Service for Locked-Out Drivers: Helping locked-out drivers gain access to their vehicles. This does not include the cost of keys, parts, or additional labor.

On The Road, Keep Your Fleet Safe

To be profitable in a highly competitive environment, the business we are in requires us to be fully operational. Whether the truck needs fuel or has a flat tire, Emergency Roadside Assistance provides quick, affordable service.


With its integrated approach, roadside assistance can be a game-changer for your company.


Having an integrated solution is critical to business success as the world increasingly moves towards connected vehicles, connected people, and connected work.


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Jessy Rayder

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